Reminders in Viber
Roxy Desk sends clients reminders about upcoming bookings in a messenger they open every day.
Viber messages
Send client messages in Viber via AlphaSMS in Roxy Desk
Reminders, greetings and campaigns in Viber with SMS fallback.
What the integration gives you
Viber messages become part of the booking, not a separate manual step
A clear sender
Messages come from a registered sender name, so the client immediately sees who they are from.
SMS fallback
If the client doesn't use Viber, the booking notification arrives as a regular SMS.
How it works
A short Viber communication scenario
- The client books online, or the administrator creates a booking in Roxy Desk.
- The system generates a message for the relevant event: a reminder, a greeting or a campaign.
- AlphaSMS delivers the message in Viber and, if that's not possible, sends the booking notification as a fallback SMS.
What you need
Before connecting
- An active AlphaSMS business account with a connected Viber sender.
- Access to integration settings in Roxy Desk.
- Up-to-date client phone numbers in the database and agreed message templates.
Use cases
Where Viber by AlphaSMS helps your team work without extra manual steps
Reminders before the visit
Send reminders in advance so the client remembers the booking and the team doesn't duplicate them manually.
Client greetings
Greet clients on holidays and special dates to stay in touch between visits.
Campaigns
Tell clients about promotions, new services and free slots in the messenger they already use.
Communication templates
Keep messages consistent so the team works the same way in typical scenarios.
Google Analytics
Web analyticsAnalyze traffic, conversions and client behavior on booking pages.
An online booking link for the action button or description of your Facebook page.
Booking widget
Online bookingAn online booking form for your website that sends requests straight to Roxy Desk.
QR code payments
PaymentsThe client scans a QR code and pays, and the payment is automatically linked to their visit.
Viber for bookings
Connect
Automate Viber messages with AlphaSMS
Connect Roxy Desk so clients get reminders, greetings and campaigns in Viber on time, and booking notifications don't get lost thanks to the SMS fallback.
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